Having a problem with the game? Email us at support@lootmastergame.com. We read every message and answer as soon as we can.
What to include
- Your player ID: in the game open Settings, find Player ID and tap Copy.
- The game version, shown at the bottom of Settings.
- Your device model and operating system version.
- A short description of the problem and a screenshot if you can.
- For a purchase problem: the order number from the store's receipt email (Apple: Order ID, Google: the number starting with GPA).
Common topics
- A purchase did not arrive: restart the game and check your connection. If it still has not arrived, write to us with the order number. Refunds are handled by Apple or Google.
- Inappropriate messages, player names or guilds: report them in the game (tap the message, the player or the guild). We review reports within 24 hours. For anything urgent, also email us.
- Deleting your account: Delete your account.
- Your data and your rights: Privacy Policy.
- Game rules: Terms of Use.
- Chest and summon odds: in the game, next to the chest, Vault and summon buttons.
Stay safe
- We never ask for your password, card details or verification codes.
- Our support team writes only from support@lootmastergame.com.